HELP CENTRE

HOW CAN WE HELP YOU?

SEARCH OUR FAQ AND FIND YOUR ANSWERS

  • GENERAL
    • Do you have a retail location?

      Papertuity is an online stationery boutique. We do not have a retail studio.

    • Do you offer samples?

      Yes. Samples of each invitation design are available for purchase and ship in 1-3 business days. We also offer free sample sets within Singapore (limit one per household).

    • Can samples be customized?

      Our samples are pre-printed with example wording in the colors shown and cannot be customized. A color chart with all of our ink options and swatches of all of our card stocks are included with the sample so you can see them in person and choose what you like best for your actual stationery order.

  • ORDER PROCESS
    • How to order?

      Our invitations are sold per piece to give you the freedom to adjust to your budget, you will need to add to your cart the cards, envelopes, and embellishments separately.

      Step 1 | Getting Started
      Each of our suites is designed for a-la-carte ordering allowing the ability to build your suite to your needs and budget. Choose the printing method, paper thickness, and quantities for each piece you would like to add to your cart.

      Please note you will only need to choose your printing method of choice, quantities, and paper thickness (if applicable) before placing your order.

      Once all the paper goods you would like to order are added to the cart, please review them carefully & complete your order.

      Step 2 | Order Confirmation
      Once your order is placed and payment made, you will receive a confirmation email with your order detail, wording and addressing etiquette, and any special request you have indicated.

      Step 3 | Design & Proofing
      You will receive the first digital proof (Proof 1) in PDF format in 3 to 5 working days via email. Subsequent revisions will take from 1 to 3 working days depending on the amendments.

      Step 4 | Production
      Each print type has a different process timeline from the date of approval. Our maximum expected delivery times for invitations and cards from the day of proof approval are currently as follows:

    • What kind of tweaks can I request in the ‘Special Request’ function?

      Minor tweaks and requests are welcomed by our studio team. However, we can’t completely change the design for you that will attract a custom design fee, we can resize elements for you, make the design text fit in symmetry, change the font size, change colors (subject to the nature of the graphics origin), change foil colors, adjust elements that will be printed, and add more text content.

    • Can I order over the phone or IM platforms like Whatsapp?

      All ordering must be done through our website. We’re unable to take orders over the phone or any IM platforms.

    • Where can I find pricing?

      Pricing is published on the right hand side of each product page. Just select the quantity of each item and option you’d like to include with your package and the total will be displayed for your convenience.

    • Are envelopes included?

      Yes. Single blank envelopes are included in the price of wedding invitations and thank you cards.

    • Can I order more later?

      More invitations can be ordered at a later date, but it is substantially more expensive than ordering extras upfront. This is because each print run incurs certain setup costs and preparation time, despite the quantity ordered. We highly recommend ordering at least 10-15 extras. Be sure to account for wrong addresses, last-minute guests, keepsakes for you and your family, as well as a set for your photographer to document when deciding on your final quantity.

  • PROOFING PROCESS
    • What's included in the proofing process?

      The proofing process includes three rounds of proofs; the first round is based on the wording and colors submitted in your order and the remaining two rounds are for revisions.

      Wording changes, colors changes, and minor layout adjustments can be made during the revision rounds. You will work 1-1 with a designer.

      Change requests beyond the two complimentary revision rounds are invoiced at $25 per round.

    • Will I receive hard copy proofs?

      No. Your order includes electronic PDF proofs that will be emailed for your review. Hard copy proofs are not available. Electronic proofing is standard among stationers and is a cost-effective and flexible way to review and make changes to your stationery before printing begins.

      If you would like to see our printing, paper, and ink options in person, we highly recommend ordering a sample set, which includes an example suite and printed color charts on all of our paper options.

  • PERSONALISATION
    • Can I use my wording?

      The wording on our wedding stationery designs is for illustration purposes only. All of our designs can be personalized with your wording and in any of our color options. You can supply whatever wording suits the nature of your wedding under the content section, and we will format it to make sure that it looks right with the design that you have chosen.

    • Can I change fonts?

      All of our fonts have been carefully chosen to create unique and balanced designs. We don’t recommend font changes in order to preserve the integrity of our designs.

      If there is something you don’t like about a particular design or font, please let us know. Often, there are alternatives available for each letter in our fonts which we’re happy to share with you. We can also switch to any other font shown on our website. Alternatively, you can refer to our Design Boutique in our curated list of fonts.

    • Can I have more than one version of an item?

      Absolutely! If you need multiple versions of an invite, enclosure, etc., we can split your order for an additional fee. This fee will vary depending on the item and printing style. Please contact us for more information.

    • Can I use your designs for a non-wedding event?

      Absolutely! Just enter the wording you would like in the content section and we will update your proofs to match.

    • Can I add outside artwork or a logo to my design?

      All of our wedding invitations are sold as they are shown on our website. We cannot add artwork or logos to our designs.

    • Can I put meal choices on place cards?

      We are happy to add meal designations to place cards at no additional charge. We can do an initial in the corner (‘C’ for chicken, ‘B’ for beef, etc.), a colored dot or icon, or a change in the design color. To add meal designations, add a third column in your spreadsheet denoting the guests’ meal choices, and let us know your preferred designation method when you place the order.

    • Can you print guest names on our invites, menus, or belly bands?

      Yes, we can print guest names on the invitations, menus, or belly bands. The cost is $1.00/piece, with a minimum charge of $50. Just let us know you would like to add guest names to the order personalization and then send a spreadsheet of your names to order@papertuity.com. We will send an invoice for the additional charge once we are in touch during the proofing process.

      Do note that guest name printing is not available for foil stamping items.

  • PRINTABLE FILES
    • Can I purchase a printable files?

      In order to preserve the integrity of our designs and our quality standards, we only sell finished stationery and do not sell digital versions of our designs in part or whole.

    • Can you make an additional accessories to match my design?

      If you need stationery that you don’t see available on our site, please contact us! We can produce just about anything to match our designs.

  • ASSEMBLY
    • What's included in the proofing process?

      Wedding invitations and save the dates ship flat and require assembly. Liners and wraps also require assembly. If ribbon is ordered, it will be shipped on spools and will need to be cut down for use. Everything needed for assembly will be included with your order, as well as instructions. Place cards will be scored and required to be folded.

    • Do envelope liners require assembly?

      Our liners come attached with a peel and seal adhesive strip for quick and easy assembly. They are designed to fit our A7 (135mm X 185mm) envelopes. Our liners are designed and cut to fit the envelopes we offer. We cannot guarantee these liners will fit envelopes purchased outside of Papertuity’s website.

  • ORDER ISSUES
    • I found a typo on my stationery, what do I do?

      Your stationery will be printed exactly as shown on the approved proofs. Should you find an error in your stationery, please contact us. We offer discounted reprints for customer-approved errors.

      Please note that we cannot accept returns or process refunds due to errors on approved proofs, regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client.

      If your printed stationery does not match your approved proof, please contact us immediately and we will reprint the affected pieces free of charge.

  • CANCELLATIONS
    • I approved my order for print, can I still cancel?

      Once your order is approved for print, it immediately goes into production and cannot be canceled, returned, or refunded.

    • Can I cancel my stationery order before it prints?

      Yes, custom stationery orders can be cancelled before proof approval through our Designed to Perfection™ guarantee. We’re stationery experts dedicated to creating the perfect design for your wedding. If you’re not in love with your design after three rounds of edits, cancel your order and receive a full refund.

  • RETURNS
    • Can I return my custom stationery?

      Custom stationery is printed uniquely for you and cannot be returned. If there is an issue with your order, please contact us within 14 days. We’re committed to providing beautiful wedding stationery and will be happy to work with you if you’re unhappy for any reason.

  • DESIGN OWNERSHIP
    • Design Ownership

      Papertutity aka Nineteen Design Studio retains rights to all the designs that it creates. Our semi-custom designs are not available in any digital form. All files exchanged during our communication will be for REVIEW only. Any unauthorized use of the Content exchanged will be considered a violation of Papertutity aka Nineteen Design Studio intellectual property rights. You may not reproduce, decompile, disassemble, modify or create derivative works with respect to the information/content exchanged.

  • COLOR ACCURACY
    • Will the color of my stationery match my screen?

      Because all monitors display color differently, your printed stationery may not match what you see on your screen. Remember that a digital preview is 80% to 90% accurate in representing colors, and a reasonable variation between the digital proof and the prints is expected. We are unable to accept returns based on color for this reason.

      If you are concerned about colors, we highly recommend ordering a sample set, which includes color charts on all of our paper options. The final prints will match our color charts.

  • PRINTING & MATERIALS
    • What type of printing do you use?

      Our collections are flat printed using a state of the art professional printing press that results in crisp text and bold saturated color. The ink lays flat on the paper and is a perfect complement to our high quality cardstock options.

    • What paper types do you offer?

      Our stationery are printed on fine, high quality, FSC-certified papers. That means all our paper stocks have been sourced in an environmentally-friendly, socially responsible and economically viable manner. We offer various thickness of paper, that comes in matte, smooth or linear texture.

      Our signature collection are printed on your choice of matte or white linear card stocks as no additional cost.

      Signature linear is 270gsm, it’s fine vertical lines create a delicate, understated but geometric texture, comes in bright white.

      Signature smooth is 330gsm, cover stock with a lush, matte, uncoated finish and comes in ivory.

      Both linear and Smooth paper options are available in double thick weights for an additional cost.

      Alternatively, you can refer to our Design Boutique to view our paper offerings.

    • How long does the printing take?

      Standard printing service for our signature collections takes 6 working days from the time of proof approval. Standard foil stamping printing takes 10 to 12 working days. Shipping is determined by the option chosen at checkout. If you need your order sooner, rush printing and shipping options are available at checkout.

  • DELIVERY & SHIPPING
    • How do I track my order?

      You’ll receive a shipping confirmation email with a tracking number once your parcel is packed. When your order has been shipped, you will receive a fulfillment confirmation along with a tracking number to trace the movement of your package. Alternatively, you may access the tracking link via your order history if you have an account with us.

    • What are your local shipping options?

      We know you’re excited for your parcel to arrive!
      For local courier orders, your parcel might be handled by Janio or Singpost.

    • When will my order arrive?

      Our shipping options within Singapore are Standard Shipping (2-3 days estimated transit time). Pricing is shown during the checkout step. We don’t ship on weekends or public holidays.

    • Are there any restricted areas you do not ship to?

      We are unable to ship to PO boxes, military, or protected areas. We cannot deliver to the following locations in Singapore: Changi Airport, Changi Airfreight Centre, Jurong Island, Jurong Port, Mindef, PSA Terminals / Warves. Shipping surcharges for failed deliveries to restricted areas will be borne by you.

    • Should I be present to receive my delivery?

      We recommend you elect to receive your parcel in person to prevent the risk of loss or theft of which we are not responsible.

    • Can I specify a specific date/timing for my delivery?

      No. Our courier delivers anytime from 9 am – 8 pm on working days. You can opt to deliver to a residential or an office during checkout.

      Please note that the expected delivery date is at best our approximation and can vary due to load factors, shipping restrictions, payment authorization, online security checks, and stock availability.

      Online security check is a preventive measure against credit card fraud transactions. It aims to protect our customers from unauthorized and fraudulent dealings. We may request additional information and documents for payment verification. In such cases, your order may be delayed for security checks.

    • Stolen or missing parcel?

      Once the order has been delivered to your given address, it is considered as fulfilled. Papertuity shall not be held responsible for any lost orders after goods have been delivered with proof of delivery. Please ensure someone is there to receive the package.

    • Can I change my shipping address?

      We cannot change the address after we ship the parcel.

    • How is a failed delivery processed?

      Most of our delivery agents make up to a maximum of two attempts on two different working days to deliver a parcel. If the first round of delivery is unsuccessful, the agent will contact the recipient using the given contact number for a second delivery. If the recipients fail to receive the parcel after the first delivery attempts, the parcel will be returned to Papertuity.

    • Do you ship international?

      Yes. We ship to most countries worldwide including Australia, UK, Ireland, Denmark, Sweden and France among others.

      We ship Aramex International Express, depending on the final destination, it ranges 5 to 10 business days, not including possible delays at customs. Kindly note that large orders and orders during festive seasons require an additional processing time of 2-4 working days. All shipping durations are estimated based on the order being successfully processed and shipped out.

      All packages are subjected to customs inspection which may require additional days. Please contact your local customs office, if your package is withheld by them.

      Please note that any taxes and fees charged upon delivery are the responsibility of the buyer.

  • PAYMENT
    • Do you offer instalment payment plan?

      Yes, we offer an instalment payment plan for the locale market for orders of $100 and above via Atome.

      Our collaboration with Atome provides you with a 0% interest financing option, allowing you to split your payment into 3 instalments paid over the span of 3 months. The first instalment will be paid at the time of your purchase, and the remaining two instalments every 30 days apart. Simply click the Atome payment option to apply. The instalment plan is available to all residents of Singapore aged 18 and above, with a debit or credit card issued by any bank.

      Find out more about Atome Instalment Plan on their website. Terms & Conditions apply. 

    • What payment options do you accept?

      We accept payments by Paynow, Visa, Amex, Mastercard and Union Pay or Atome (0% interest over 3 instalments).

      Payment options can be found in the Payment section, after entering your customer information and shipping details.

      By clicking “Paynow“, customers can checkout using Paynow. These payments are processed by HitPay.

      By clicking “Credit Card“, customers can checkout using Paynow, Visa, Amex, Mastercard and Union Pay credit cards. These payments are processed by HitPay.

      By clicking “Atome“, you can purchase items or a service upfront by paying 0% interest over 3 instalments. Atome split the total bill into three equal and interest-free instalments. The first instalment will be paid at the time of your purchase, and the remaining two instalments every 30 days apart. Simply click the Atome payment option to apply. Terms & Conditions apply. Learn more.

      All payment gateways we use are secure. We do not store your credit card details on our website.

    • What currency will I be charged in?

      All prices stated on our site are in Singapore Dollars (SGD). Orders will also be charged in SGD.

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